AI Automation Specialist

AI automation built by someone who's actually run business operations.

Former workforce management analyst and small-business owner. I design automations around how your business really works, not around the software.

Portrait of Mark Evander J. Bayona, AI Automation Specialist
Available for new automation projects

2+

Years in Operations

Workforce management and real-time analysis for 150+ agent teams.

10+

Workflows Built

Across n8n, Zapier, Make, and GoHighLevel, from chatbots to booking systems.

15+

Tools Integrated

APIs, AI models, CRMs, SMS gateways, and the Google Workspace stack.

3

Businesses Run

I automate with an owner’s instinct for where time and money leak.

Case Studies

Real automations, real hours saved.

A look at the problems I've solved, how I solved them, and the impact on the business. Built through hands-on training and self-directed practice on real business scenarios.

01

Clinic Booking & AI Messenger Automation System

Problem: A skincare clinic managed bookings by hand: appointments got logged inconsistently, reminders were easy to forget, and Messenger inquiries could sit unanswered for hours.

Solution: Built a connected system: an AI chatbot that answers Messenger inquiries and books appointments using conversation memory and a grounded knowledge base, paired with a Calendly pipeline that logs every booking, sends SMS confirmations and reminders, updates records on cancellation, and emails staff at each step.

n8nGoogle GeminiFacebook Graph APICalendly APIGoogle SheetsSemaphore SMSGmail

Designed to remove manual booking follow-up entirely. Staff get instant visibility into every new booking, cancellation, and customer inquiry, with no appointment relying on someone remembering to log it.

Workflow

  1. 1New inquiry or booking
  2. 2AI Agent / Calendly capture
  3. 3Log to Google Sheets
  4. 4Notify staff
  5. 5SMS confirmation & reminder
02

Smart Lead Routing & AI Follow-Up

Problem: Every new lead required manual research, prioritization, and a hand-written first reply, slow enough that hot leads went cold before anyone responded.

Solution: Built a Zapier workflow that enriches each form submission with company and contact data via Apollo, then routes leads by priority: high-priority leads get logged to Google Sheets with an instant Slack alert and an AI-drafted follow-up email, while lower-priority leads route straight to a sales notification.

ZapierApolloAI by ZapierGoogle SheetsSlackGmail

Designed to turn a raw form fill into an enriched, prioritized, personally answered lead within minutes, with no human touch needed before the first reply.

Workflow

  1. 1Form submission
  2. 2Enrich via Apollo
  3. 3Route by priority
  4. 4Slack alert + log
  5. 5AI-drafted email sent
03

Financial Reporting Automation

Problem: Every week, financial reporting meant manually logging into Xero, exporting transaction data, formatting it, and attaching it back into Asana for the team to review, an easy step to forget or fall behind on.

Solution: Built a Make workflow that kicks off automatically the moment a task is marked complete in Asana. It pulls the latest transaction data from Xero, logs it into Google Sheets, compiles it into a report, attaches that report back to the Asana task, then clears the sheet so it’s ready for next time.

MakeXeroGoogle SheetsAsana

Built to replace a manual weekly export-and-format routine with one that runs itself the moment a task is marked done in Asana.

Workflow

  1. 1Asana task completed
  2. 2Pull data from Xero
  3. 3Log to Google Sheets
  4. 4Compile & attach report to Asana
  5. 5Clear sheet for next run
04

AI Document Processing Workflow

Problem: Incoming email attachments pile up and require manual sorting, renaming, and filing.

Solution: Built a workflow that analyzes incoming email attachments with AI, generates descriptive filenames, files them into Google Drive, and logs everything automatically with built-in notifications.

MakeOpenAIGoogle DriveGoogle Sheets

Designed to remove manual sorting and filing work entirely. Once it’s running, documents get organized and logged without anyone touching them.

Workflow

  1. 1Incoming attachment
  2. 2Analyze with AI
  3. 3Generate filename
  4. 4Upload to Drive
  5. 5Log & notify

Services

Automation built around business outcomes.

You don't need more software. You need someone who finds out where your time is actually going, then removes it.

AI Workflow & Operations Automation

Repetitive tasks, handoffs, and weekly reports eat hours and depend on someone remembering to act.

I map the process end-to-end, then automate it, including data pulls, formatting, delivery, and internal handoffs.

Routine work runs itself, consistently, without supervision.

AI Chatbots & Customer Response

Customers message at all hours, and slow replies cost bookings and sales.

Context-aware chatbots with memory and a grounded knowledge base, connected to your real booking and escalation flow.

Instant, accurate responses 24/7, with humans looped in only when needed.

CRM & Lead Automation (GoHighLevel)

Leads slip through the cracks: unenriched, unprioritized, and contacted too late.

Pipelines, tagging, enrichment, and nurture sequences that capture, score, and route every lead automatically.

Every lead answered fast; your team spends time closing, not researching.

Booking & Scheduling Systems

Manual booking creates back-and-forth, missed reminders, and no-shows.

Automated scheduling, confirmations, reminders, and cancellation handling, all synced to one source of truth.

Fuller calendars, fewer no-shows, zero manual coordination.

Process Mapping & AI Consulting

You know work is inefficient, but you're not sure where the problem is or where AI actually fits.

I document your operations end-to-end, expose the real bottlenecks, and build a realistic automation roadmap.

A clear blueprint of what to automate first for the biggest impact. No hype.

My Automation Process

A clear, proven path from problem to results.

Every project follows the same disciplined process, so you always know what happens next.

  1. Step 1

    Discovery

    Understand your goals, pain points, and where time is being lost.

  2. Step 2

    Process Mapping

    Document your workflow end-to-end to expose the real bottlenecks.

  3. Step 3

    Design & Build

    Architect the automation around your tools, then build the workflows that do the work.

  4. Step 4

    Test & Launch

    Validate every path and edge case, then roll it into live operations.

  5. Step 5

    Optimize

    Monitor, refine, and expand as your business grows.

About Me

Operations experience meets practical automation.

Between workforce management and running my own businesses, I've spent time inside operations: analyzing performance, planning capacity, and fixing bottlenecks. Now I use AI and no-code automation to solve those same problems for other businesses.

  • Monitored real-time performance and staffing for 150+ agent teams as a Workforce Management Specialist and Real-Time Analyst.
  • Owned and co-owned three service businesses: a cyber café, an auto detailing shop, and a mobile auto aesthetics service.
  • Trained in No-Code Automation (Zapier, Make, n8n), Prompt Engineering, Process Mapping, and GoHighLevel CRM at Tara AI Studios.

Tech Stack

The tools I automate with.

Tap a tool to see what it is.

AI
Automation
CRM & Database
Integrations
Productivity
Content & Design

Industries I Help

Who I work with.

Clinics & Wellness

Booking systems, appointment reminders, and AI-handled patient inquiries.

Local Service Businesses

Lead follow-up, scheduling, and reporting that runs without anyone chasing it.

BPO & Operations Teams

SLA reporting, schedule adherence alerts, and workflow documentation, automated end-to-end.

In Their Words

What people I've worked with say.

Feedback from managers and business partners across my operations background.

"Mark was someone I could rely on to stay composed even during high-pressure situations. He consistently monitored our real-time performance, communicated updates clearly, and helped the team make quick decisions to keep our service levels on track for the Ryder account. He was dependable, proactive, and always willing to step in whenever the operation needed support."

JM

Joshua Musico

Continuum Global Solutions

Senior Manager

"As my Co-Founder at WadeCo Auto Aesthetics PH, Mark has been instrumental in building our business from the ground up. He takes ownership of our day-to-day operations, keeping service schedules, mobile routing, equipment readiness, and resource allocation coordinated so we consistently deliver a great customer experience. He's someone I can rely on for business decisions and improving our processes, and his commitment has been key to our growth and stability."

IA

Iriz Jeco Antigua

WadeCo Auto Aesthetics PH

Co-Founder

"Mark was more than just a business partner. He was someone I could rely on to keep things moving. Whether it was coordinating with suppliers, managing inventory, or making sure customers were taken care of, he always approached problems with a practical mindset. He naturally looks for ways to make work more efficient, and I think that's what makes him well suited for building automation solutions today."

PF

Paul Domenic Francisco

ZF Auto Spa Tint and LEDs

Co-owner

"Mark worked under my supervision as a Real-Time Analyst and was an exceptionally reliable, dependable member of our workforce management team. He consistently delivered high-quality work with great attention to detail, regardless of the task or deadline. Beyond his work ethic, he was always willing to support colleagues and contribute to a positive, collaborative environment. It's been a privilege working alongside someone I trust completely."

JG

Jerry Gajardo

Continuum Global Solutions

Team Leader

"I supervised Mark during his assignment as a Project Site Engineer at Asiawide Negrense Construction Corporation. He consistently demonstrated professionalism in coordinating site activities, monitoring progress, and resolving on-site issues to keep work on schedule. He worked effectively with the general contractor's team, subcontractors, and field personnel to keep manpower, materials, and daily operations properly coordinated. His reliability and commitment to quality made him a valuable member of our team."

JB

Jason Bohol

Asiawide Negrense Construction Corporation

Project-in-Charge Engineer

"Mark was someone I could rely on to stay composed even during high-pressure situations. He consistently monitored our real-time performance, communicated updates clearly, and helped the team make quick decisions to keep our service levels on track for the Ryder account. He was dependable, proactive, and always willing to step in whenever the operation needed support."

JM

Joshua Musico

Continuum Global Solutions

Senior Manager

"As my Co-Founder at WadeCo Auto Aesthetics PH, Mark has been instrumental in building our business from the ground up. He takes ownership of our day-to-day operations, keeping service schedules, mobile routing, equipment readiness, and resource allocation coordinated so we consistently deliver a great customer experience. He's someone I can rely on for business decisions and improving our processes, and his commitment has been key to our growth and stability."

IA

Iriz Jeco Antigua

WadeCo Auto Aesthetics PH

Co-Founder

"Mark was more than just a business partner. He was someone I could rely on to keep things moving. Whether it was coordinating with suppliers, managing inventory, or making sure customers were taken care of, he always approached problems with a practical mindset. He naturally looks for ways to make work more efficient, and I think that's what makes him well suited for building automation solutions today."

PF

Paul Domenic Francisco

ZF Auto Spa Tint and LEDs

Co-owner

"Mark worked under my supervision as a Real-Time Analyst and was an exceptionally reliable, dependable member of our workforce management team. He consistently delivered high-quality work with great attention to detail, regardless of the task or deadline. Beyond his work ethic, he was always willing to support colleagues and contribute to a positive, collaborative environment. It's been a privilege working alongside someone I trust completely."

JG

Jerry Gajardo

Continuum Global Solutions

Team Leader

"I supervised Mark during his assignment as a Project Site Engineer at Asiawide Negrense Construction Corporation. He consistently demonstrated professionalism in coordinating site activities, monitoring progress, and resolving on-site issues to keep work on schedule. He worked effectively with the general contractor's team, subcontractors, and field personnel to keep manpower, materials, and daily operations properly coordinated. His reliability and commitment to quality made him a valuable member of our team."

JB

Jason Bohol

Asiawide Negrense Construction Corporation

Project-in-Charge Engineer

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Contact

Let's automate the work that's holding you back.

Tell me about your business and the tasks eating up your time. I'll show you what can be automated.

Book a Discovery Call

A free 30-minute call to map your bottlenecks and identify your highest-impact automation opportunities.